Banner for TotalAV

TotalAV Reviews 133,112

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the software's ease of installation and unobtrusive operation, highlighting its ability to run in the background without significantly impacting PC performance. People also value the user-friendly interface and the peace of mind that comes with knowing their devices are well-protected. Consumers report that the software effectively identifies and removes threats, often finding issues that other antivirus programs missed. The company's service receives positive feedback, with reviewers noting the helpfulness and efficiency of the support team. Many users express satisfaction with the software's ability to block unwanted pop-ups and clean up their systems, leading to improved performance. While opinions on pricing vary, many customers find the cost reasonable, especially considering the level of protection and features offered.

Based on these reviews

Rated 5 out of 5 stars
Invited

Didn't want to upgrade to Win 11. So I've stayed with Win 10 and uploaded TotalAV as extra protection as it's no longer supported by Windows. Only had it a couple of months but seems to be doing its j... See more

Rated 5 out of 5 stars
Invited

Its better that you can review more easily and agree or dissagree. I prefer that its a reasonable price and not so inconvenient. I had a different computer cleaner previously and it was not easy to h... See more

Rated 5 out of 5 stars
Invited

Maybe early days since I just downloaded it, but it identified things my current (sorry, previous!) provider did not identify. I am hoping the performance of my Mac will improve. Decided to change p... See more

Rated 5 out of 5 stars
Invited

The one thing I want to know is how to stop the program from putting a file in quarantine that I trust. It is an EXE file and I have taken it out of quarantine a few times but could not find how to m... See more

Rated 4 out of 5 stars
Invited

My experience with the program was very positive. We scanned a particular area on my computer and substantial breaches were discovered and remedied. I am hopeful that we can continue to do that for... See more

Rated 4 out of 5 stars
Invited

I found the directions a bit daunting to begin with, being a 76yr old technophobe. I felt a bit lost, unsure what I was buying, but my hubby came and helped me which made it easier. Once I was more a... See more

Rated 4 out of 5 stars
Invited

I love this service, however I do not like all the spam popups trying to upsell more TotalAV options. I appreciate a business trying to make money but I literally have to close anywhere between 4 to 6... See more

Rated 4 out of 5 stars
Invited

Nothing... You and the team don't seem to do anything! I already have an account with you for a m "payment... So why am I still getting adds coming through? What exactly am I giving my money to y... See more

Rated 4 out of 5 stars
Invited

The sales suit was very easy to follow and operate,however, I would have given 5 stars if you had an edit feature. I really only want and can afford the Antivirus feature at this time. How do I canc... See more

Rated 3 out of 5 stars

Total AV is an absolute scam, I paid for a years subscription but they keep stealing money from my account on a regular basis for addons that I did not request. Please never have anything to do with t... See more

Company replied

Rated 3 out of 5 stars
Invited

It does it's job. However, for whatever reason it arbitrarily cancelled my subscription and it's not allowing me to resubscribe, never have I seen an anti-virus company work this way. Feels as if I wa... See more

Company replied

Rated 4 out of 5 stars
Invited

The design of interface is good and easy to use. And as a confirmation that Total AV works it highlighted a few viruses which were isolated quickly and safely. The help files are great with lots o... See more

Rated 5 out of 5 stars
Invited

My experience had been great until I received another request that I pay another $19.00. I paid for a year of TotalAV, what is going on. Please send me a message to explain.

Rated 5 out of 5 stars
Invited

I have used other well know brands in the past and found them annoying and have caused issues on our computers. Changed to Total AV and highly recommend it. I have used it for about 6 months now and... See more

Rated 5 out of 5 stars
Invited

I have had Kaspersky and Norton software to protect my devices, but this was the easiest to install. The promised protection is better for a very reasonable price. Looking forward to a worry free 20... See more

Rated 4 out of 5 stars

For the last two weeks, few times a day messages popping up on my desktop and keep saying my licence expired. Prompting me to renew it despite the fact that my subscription is valid till may 2026.... See more

Company replied

Rated 5 out of 5 stars
Invited

every time i feel like something is going wrong in my pc, i run a scan. then after every scan things seems a whole lot better ? i don't get a lot of crazy stuff happening with Total AV either, like ot... See more

Rated 3 out of 5 stars
Invited

I like how they protected my device and how they helped me a lot but I dislike the fact that I dont have money to pay to get protected and its slowing me down bit by bit so I think I cant make

Company replied

Rated 5 out of 5 stars
Invited

The software was easy to install, and quickly removed the virus infecting my P.C.Also it has already blocked another site from getting in. Word to the wise, facebook has many pretend sales sites that... See more

Rated 5 out of 5 stars
Invited

This is the third consecutive year I've renewed with Total Av. The antivirus is very secure, works perfectly, and has never given me any problems. Very reliable and intuitive.

Rated 5 out of 5 stars
Invited

Last year the deals were ok but the deals have done quit well and affordable for even older people i love sticking to 'total lots of approvements were made,

Rated 5 out of 5 stars
Invited

I love that it runs automatically in the background, it quickly shows me results and lets me decide what to delete. It has a pleasing, easy to navigate dashboard.

Rated 5 out of 5 stars
Invited

only just bought this but as a pensioner I needed something easy to use ,plus I no longer get all these pop ups at the side of computer every time i turn it on

Rated 5 out of 5 stars
Invited

Straightforward install process for a reasonable price. Initially had an issue with the configuration process stuck on 0, but found that Windows Defender was on. Disabled it, removed the partial ins... See more

Rated 5 out of 5 stars
Invited

It's unusual for products to deliver what they advertise, Total AV does exactly that. It's thorough, easy to understand and do.

Rated 3 out of 5 stars
Invited

Good program if you are able to connect your mobile phone as well as PC . I seem to be paying out a lot of money and still can't use on my mobile . phone telling me I have severl virus and i don't u... See more

Company replied

Rated 5 out of 5 stars
Invited

So far so good I haven't had the software long enough yet to give a proper appraisal so next review may be better

Rated 5 out of 5 stars
Invited

The company is great because it allowed the acceptance of security to my phone. Also, I look to have protection in many sites and passwords. Thank you.

Rated 5 out of 5 stars
Invited

TotalAV is very discreet and easy to use. It is unobtrusive except when scans are scheduled, and then operates in the background with little effect on PC performance.

Rated 5 out of 5 stars
Invited

The program is easy to use and very thorough. One of the best antivirus programs I've come across. It does more than just antivirus as well.

Rated 5 out of 5 stars
Invited

well, I just renewed my subscription, I had it one yr had no issues. I needed protection I've been happy with I had so far.

Rated 5 out of 5 stars
Invited

I am impressed with what I have seen so far and would be more than willing to give a more favorable review at a later date.

Rated 3 out of 5 stars
Invited

I am still receiving popups saying remove add total adblock. what did i pay for?

Company replied

Rated 5 out of 5 stars
Invited

I trusted Total AV already but it was wonderful to be able to add my replacement hard drive to the protection so easily

Rated 5 out of 5 stars
Invited

SO good, it deleted my malware and keylogger and all of that, really recommended, buying the whole totalAV premium is just so worth it too.

Rated 5 out of 5 stars
Invited

good im hoping i wont have any problems so there fore putting my trust in this security

Rated 5 out of 5 stars
Invited

Quick responses. Quick scans. It has a great and user-friendly interface with amazing features.

Rated 5 out of 5 stars
Invited

I never had a fallout cause the constructive help of TotalAV. I hope the same during the coming year. Thank you.

Rated 5 out of 5 stars
Redirected

I would of known my phone had anything wrong but yes I had a few problems well done to you guys my phone is safe

Rated 5 out of 5 stars
Invited

This software is reasonably priced and runs automatically and is very thorough with regards to what it scans.

Rated 4 out of 5 stars
Invited

I was not expecting that many threats on my computer while I have Norton system running on my PC. I am very disappointed with what I see. I am just waiting for my subscription to finish in 6 months... See more

Rated 4 out of 5 stars
Invited

Easy program to download and install. Efficiently and thoroughly scans computer. Only reason that I am not giving a 5-Star review is that this program does generate a lot of pop-up ads. Otherwise,... See more

Rated 5 out of 5 stars
Invited

I have not had this security shield for long enough to give a qualified assessment yet but so far it seems to have stopped a lot of pop ups that were disrupting my work making thing difficult

Rated 5 out of 5 stars
Invited

The experience was a little tedious but once all the software was in, it turned out great. I can also notice significant performance as well. I though it was going to bog me down and sloe things up bu... See more

Rated 4 out of 5 stars
Invited

Based on my initial 48-hour experience, TotalAV is performing well. The software is user-friendly and easy to navigate, with a non-intrusive presence. I am currently utilizing the Cleanup and Antivi... See more

Rated 4 out of 5 stars
Invited

I shouldn't say great. You were the unhelpful and unconstructive ones, hence the loss of a star. You first blocked access to one of the help pages of a major retailer, then when I attempted to say t... See more

Rated 5 out of 5 stars

This was my initial engagement with the service and the level of support has been deeply reassuring. There is a great deal of cognitive ease in knowing the security architecture is both high level and... See more

We perform checks on reviews


Company details

  1. #79 of 316 best companies in Software Company
  2. #5 of 7 best companies in Computer Service
  3. #11 of 31 best companies in Computer Software Store
  4. #19 of 76 best companies in Software Vendor
  5. #2 of 17 best companies in VPN Service

About TotalAV

Written by the company

Get Total AV

Award-Winning Antivirus & Security Software

Real-Time Protection from Viruses, Malware & Online Threats

A global security technology company providing hassle free cybersecurity for our users. Premium users can benefit from an extensive anti-malware database which provides advanced real-time protection ensuring full protection from harmful threats and viruses. Our antivirus is trust by millions of people across the globe.

We are one of the fastest growing antiviruses on the planet. Our initial focus was on developing an industry leading antivirus, since then we have developed an array of security tools to provide a fully comprehensive security capable of preventing even the most advanced cyber-crime attacks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I don't seem to have luck

I don't seem to have luck , with Total AV. ever. The first time I tried it, they kept billing me twice a month. I sent numerous letters to them. I got credit for 1 month. After about 6 months, I stopped using them. I recently put it on two phones. AĹL I'm getting our ads

January 16, 2026
Unprompted review
TotalAV logo

Reply from TotalAV

Hello Doug,

We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical issues you are facing.

To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalav.com/en/trustpilot

Please ensure when completing the form that you copy and paste your review to help us with the investigation.

Kind regards,
TotalAV Customer Care Team

Rated 3 out of 5 stars
Invited

I´ll like TotalAV

I´ll like TotalAV, but there are too many add-on apps that cost money, in my opinion it ruins the optimal experience

January 16, 2026
TotalAV logo

Reply from TotalAV

Hi Hans,

Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate your shared information.

Customers are given the option to purchase protection that meets their individual requirements.

We offer our customers the chance to purchase additional extras during our sign-up process, such as a Password Vault and VPN encryption, in order to enhance their protection.
The other payments on your receipt are likely due to purchasing some of these add-ons when creating your account.

Kind regards,
TotalAV Customer Care Team

Rated 1 out of 5 stars

SCAM

They have infected my PC with Malware and it keeps changing my browser. Everytime I boot up it places an advert on my screen and they pop adds all the time. I have tried getting it removed and calling them to remove it but with no luck

January 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look